Answers to your questions

At Props Australia, we want to make your experience as smooth as possible. Here you'll find answers to our most commonly asked questions about our prop notes, orders, delivery, and more. If you can't find what you're looking for, please don't hesitate to contact us directly.

Sales@propsaustralia.com

Frequently asked questions

We've compiled a list of common questions to help you find the information you need quickly. From product details to ordering processes, we've got you covered.

What are prop notes?
Prop notes are realistic replicas of currency designed for use in film, television, theatre, photography, and other creative projects. They are not legal tender and cannot be used for actual transactions.

Are your prop notes legal?
Yes, our prop notes are designed to comply with all relevant Australian regulations regarding prop money. They feature distinct markings and differences from real currency to prevent counterfeiting, making them legal for their intended use in productions.

Do you ship internationally?
Currently, Props Australia primarily ships within Australia. For international shipping inquiries, please contact us at [[email]] to discuss potential arrangements.

What payment methods do you accept?
We accept various secure payment methods, including major credit cards (Visa, Mastercard, American Express) and PayPal, ensuring a safe and convenient checkout process.

How long does delivery take?
Delivery times vary depending on your location within Australia. Standard shipping typically takes 3-7 business days. Express shipping options are available at checkout for faster delivery.

Can I return prop notes if I change my mind?
Please refer to our Shipping & Returns page for detailed information on our return policy. Generally, returns are accepted within a specific timeframe for unused items.

Do you offer custom prop note designs?
At this time, we offer a range of standard prop note designs. For specific customisation requests, please contact our team at [[email]] to discuss your project requirements.

How can I contact customer support?
You can reach our customer support team via email at [[email]] or by phone at [[phonenumber]] during business hours. We're here to help!

Need more assistance?

If you couldn't find the answer you were looking for, our friendly team is here to help. Get in touch with us and we'll gladly assist you with your queries.